Mobile bill payment

[Cocoloco]

I paid my sky mobile bill on Friday 2nd October when it was due and my bank has taken the 13.50 for it and sent it to sky and it says I've paid it on the app but when I click view bill it says the bill hasn't been paid and I keep getting emails saying the services will be restricted and they have tried to take more money from my bank what do I do 

[PandJ2020]

The (unnecessary) manual payment you made is a credit for next month's bill - you need to let the automated collection process.

[Daniel0210]

@Cocoloco 

If you are new to the forum or this is your first post then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

Any manual payment was unnecessary and as described by @PandJ2020 has correctly gone as a credit on your Sky account (to be used on your next bill), and then if the planned payment Sky try to take fails your services stand the risk of being restricted.

In the future it's best to let the Direct Debit or continuous card payment you have set up (as per the T's and C's) do the transaction Sky will be expecting.