Request for help. I have had two mobiles with sky, both were iPhone 14 Pros. After the new iPhone 17 came out I decided to swap one of the phones with sky who offered me £240 pounds which I decided was a good offer and started the swap. When my new iPhone 17 arrived so did a email advising me that if the phone was valued over £100 that I should send it by Royal Mail registered post which I did. A few days later I got another email from Sky saying that I had not yet received my phone and I had 14 days left to complete my swap. I checked with Royal Mail and their tracking said it had been delivered and signed for. Rang Sky gave the lady my Royal Mail tracking number and she confirmed that it had been received but was not yet showing on their system’s, she then said give it a week. Two more emails stating that they had still not received my phone I rang back a week later on Thursday 9th October again I was told it was not in their system yet and give it another week. Yesterday I got another email saying that my swap had been cancelled. Sky has my phone but will not give me my money what can I do.
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Sorry more help required. As per my previous request of the Sky swap gone wrong I was helped by “caesarome” who suggested I fill in a complaint form which I did (thank you once again “caesarome”). This complaint was acknowledged within a few hours which gave a number for it and said that I would get a personal reply as soon as possible. After a week and no reply I once again rang Sky got the same story as before and told I would get a call back within 1 hour. As you can probably guess no call back please can someone help me and explain what I should do next.
To give some history to this, todays post has been merged into your original thread.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
