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Discussion topic: Mobile Phone

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Avatar for Sarnie2
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This message was authored by: Sarnie2

Message posted on ‎02 Jan 2026 02:04 PM

Mobile Phone

I am trying to pay a balance for a phone I purchased , tried using the App but it won't let me access it, tried online help but that's absolutely pointless 

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Avatar for 63johnw
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Superuser
This message was authored by: 63johnw

Message posted on ‎02 Jan 2026 02:05 PM

Re: Mobile Phone

Posted by a Superuser, not a Sky employee. Find out more

Hi @Sarnie2  if it's not letting you do it online your only option is to call sky on 150. 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎02 Jan 2026 02:06 PM

Re: Mobile Phone

Posted by a Superuser, not a Sky employee. Find out more

@Sarnie2 

Call Sky and an agent should be able to help you to do this otherwise any payment may just sit as a credit on your account towards future payments. 


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: Sarnie2

Message posted on ‎02 Jan 2026 02:07 PM

Re: Mobile Phone

Easier said than done, can never speak to an actual human 

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Superuser
This message was authored by: Daniel0210

Message posted on ‎02 Jan 2026 02:11 PM

Re: Mobile Phone

Posted by a Superuser, not a Sky employee. Find out more

@Sarnie2 

All calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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