Mobile Phone Order Cancelled

[Jacob99]

I am an existing sky customer, I have tried to upgrade my phone but it gets automatically cancelled after the credit agreement is signed. This is after I have had numerous calls with sky in which the last one stated I should wait 48 hours before signing and they would've solved the glitch on their end. Has anyone had this issue? There are no issues with my credit rating and I've never missed a payment with sky for years. 

[caesarome]

@Jacob99 

This might have happened if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they should be able to answer this for you so if you call them again ask them if it is because of a failed credit check. Sky is not allowed to view your financial records so they can not tell you why you might have failed it. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.

If this is the case then any upfront charges that you have paid should be refunded within about 14 days.

[Jacob99]

Hi,

Yes I asked this when following a couple phone calls and they assured me this wasn't the reason and the issue was on their side, this makes sense as I've been a sky customer for years and never missed a payment and my credit score is great.