I am hoping someone can help me because I have been on the phone to Sky constantly the last few months and my issue is still not resolved.
I requested to change my mobile number in August 2025 as my old number got spoofed and one of the victims of the scammers who spoofed it called me very enraged.
The number got changed however I have had a few issues.
The new number is supposedly set to my primary number for security - so when I call 150 from it, the automated system should be sending me straight through to the options for the call. It never does - until I enter the old number.
The old number is somehow still connected to my account despite me not paying for or using it anymore. And I had a Sky employee confirm this to me during one of the calls.
My current number also still seems to be connected to its previous owner - I know this because I kept getting text messages from Sky in her name, and to boot ended up getting messages from a debt collection agency about her debt to Sky.
I keep calling, keep getting told it will be sorted, and yet nothing ever happens. I get the same "resolution" loop that never seems to work.
Has anyone else had a similar issue and if you did get it resolved, how? Because I am at the end of my tether.
