Mobile Device Upgrade Now Got 2 Accounts Showing

[smirnoffkopite]

I upgraded my iphone and having just set it up there was a different number showing. I've managed to transfer my old mobile number as an esim but I've noticed in my account that there are now 2 mobile plans showing for some reason?

[63johnw]

Hi @smirnoffkopite  sounds like when you upgraded you added an additional sim/plan. If the second sim has been activated then you will need to call sky on 150 to cancel it. If it's not activated then it will drop off your account and you won't be charged. 

[caesarome]

@smirnoffkopite 

It sounds like you ordered a new si/data plan as well as upgrading your phone, so if you did this and activated the sim/esim you will need to call Sky on 150 to ask them to cancel the new sim if you want to continue using your current one in the new phone.

[smirnoffkopite]

I've tried calling 150 but can't get to speak with anyone, the automated system keeps asking questions and doesn't understand when I say what the issue is. I've tried several times. Can I not get support here for my account?

[smirnoffkopite]

I've finally got through to someone so this thread can be closed, thanks for your help