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Discussion topic: Mobile Bill

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Avatar for tyson086
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This message was authored by: tyson086

Message posted on ‎19 Apr 2026 02:59 PM

Mobile Bill

Hello why is my mobile bill so high
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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎19 Apr 2026 03:01 PM

Re: Mobile Bill

Posted by a Superuser, not a Sky employee. Find out more

@tyson086  Have you checked the breakdown of your bill online or through the mysky app?

 

No one here has access to your bill so can't tell you why it's increased other than there may be some out of plan charges are expired discount?

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎19 Apr 2026 03:04 PM

Re: Mobile Bill

Posted by a Superuser, not a Sky employee. Find out more

@tyson086 

Your duplicate post has been removed to prevent duplicate replies.

 

Check the dates the bill covers; is it longer than the normal month? Compare it to a previous bill to see where if differs. An increase normally means roaming charges, buying some extra data at £6.00 per GB, sending chargeable picture messages (95p each), calls to non-inclusive numbers or a discount ending.

 

Only 01, 02, 03 and UK 07 mobile numbers are inclusive.


▪️ I AM NOT A SKY EMPLOYEE ▪️
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Sky customer since 2001
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