Mo Mobile Signal away from WiFi

[Sooze62]

I live in East Yorkshire & recently joined Sky Mobile. I only have 4G away from a WiFi connection & am unable to make or receive calls or texts. 
I rang Sky & they said it's a mast problem & should be fixed within 3-5 working days. 
from what I've seen on here it seems to be an ongoing problem, am I right?? Should I stick with Sky mobile?? 
Thanks for any input 

[Daniel0210]

@Sooze62 

Sky don't own or maintain any masts so you and others nearby are going to be waiting for a third party repair. There's a good chance other providers also use that same mast so the issue won't only be affecting Sky mobile customers. 

[Sooze62]

I'm just wondering how long this problem has been ongoing. Is it worth paying for a service I'm not receiving?? 

[Daniel0210]

@Sooze62 

Well you can't withhold payment but when the mast has been repaired call Sky and see if they'll credit your Sky Mobile account for the time you've had a limited service but they're under no obligation to do so. 

[63johnw]

Hi @Sooze62  any issues should show here and you should be able to sign up for updates. 

https://www.sky.com/help/articles/service-status-sky-mobile