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Discussion topic: Missing piggybank data

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This message was authored by: Jono55

Message posted on ‎19 Dec 2025 06:13 PM

Missing piggybank data

Hi

 

We recently moved phones from iPhone 11 to iPhone 17 pro max

 

We have kept our same numbers

 

We were assured by sky on the phone & at a stand in a shopping centre our piggybank data would be rolled over

 

We had approx 70GB

 

This did not happen

 

Does anyone know why please?

 

TIA

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎19 Dec 2025 06:33 PM

Re: Missing piggybank data

Posted by a Superuser, not a Sky employee. Find out more

How much do you have now?

 

(Remember the rollover limit was reduced from 3 years to 1 year earlier this year)

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Jono55

Message posted on ‎19 Dec 2025 07:56 PM

Re: Missing piggybank data

Nothing atall

 

it has all vanished 

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This message was authored by: caesarome

Message posted on ‎19 Dec 2025 08:03 PM

Re: Missing piggybank data

Posted by a Superuser, not a Sky employee. Find out more

Are you logged into the app on your new phone with the same account details that your old iphone was on ?

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Message posted on ‎19 Dec 2025 08:34 PM

Re: Missing piggybank data

Yes think so

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This message was authored by: caesarome

Message posted on ‎19 Dec 2025 09:35 PM

Re: Missing piggybank data

Posted by a Superuser, not a Sky employee. Find out more

All you can do is to call Sky tomorrow on 150 so they can look into this for you.

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