0
Discussion topic: Missing data
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
This message was authored by: honda1231
Message posted on 19 Aug 2025 10:20 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Missing data
Since upgrading my phone my data has gone missing. None of it was used to purchase the phone.
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
Find out more
Message posted on 19 Aug 2025 10:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Missing data
Changing your mobile should play no part in your data. The data itself only remains in the piggybank for 12 months if it has been used so if it is not due to this then call Sky on 150 so they can look into it for you.
__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by: PandJ2020
Posted by a Superuser, not a Sky employee.
Find out more
Message posted on 19 Aug 2025 11:22 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Missing data
I suspect this is the recent change of data expiry from 36 months to 12 rather than anything to do with the purchase.
I am just another Sky customer and my views are my own even if you don't like the answers
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page