Missing Extra

[dihanio]

Hi,

I recently ordered a Xiaomi 15T 5G that was supposed to come with a Xiaomi Sound Outdoor Speaker. The speaker wasn't delivered with the phone.

Is there somewhere I should be contacting directly, or do I have to wait for something else?

Thanks in advance

[caesarome]

@dihanio 

Does anything show in you account regarding this:

https://www.sky.com/ordertracking

[63johnw]

Hi @dihanio  what does it say here on the sales page ?

https://www.sky.com/ie/shop/mobile/phones/?makes=[XIAOMI]

[PandJ2020]

What were the terms of the offer?  Quite often the promotion is direct to the manufacturer and you have to claim.

[dihanio]

Hi all,

Thanks for the quick help.

Weird way to figure this out, but went to order the phone again, in case I missed something - I had:

Right at the bottom is a link to "To redeem this offer visit www.skymobileredemption.ie and submit your claim within 30 days of purchase​."

Followed that and I was able to claim. 

Strange that it wasn't sent as part of the initial purchase

[PandJ2020]

---

@dihanio wrote:

Strange that it wasn't sent as part of the initial purchase

---

Not really - it's quite normal for a claim direct to the manufacturer....

Glad you've sorted it!