Mast issues - no data coverage

[Rickyuk]

Exactly the same in Dorset since the Thunder storm last week

[Missy01]

I had the same issue and I'm in Folkestone Kent. Sky said it was a mast issue but seems to me to be an o2 issue! Trouble is companies seem to have problems with being honest with customers about what is really going on especially when it comes to security issues and seeing as you don't live anywhere near me it sounds more like a security problem 

[Daniel0210]

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@Missy01 wrote:

Sky said it was a mast issue but seems to me to be an o2 issue!

Sky piggyback off O2's coverage. 

Trouble is companies seem to have problems with being honest with customers about what is really going on especially when it comes to security issues and seeing as you don't live anywhere near me it sounds more like a security problem 

Mast issues are just locally based. Sky don't own or maintain any masts so once the mast in question is fixed you should hopefully be okay. Nothing to do with security. 

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[CVS76]

I live not far from you and I have had no mobile service calls, data the lot for 19 days now. It's driving me mad. There is so much I can't do. 

Sky just saying it's being fixed and I need to be patience. they have no real answers. But there is only so much patience one can have. It's really upsetting, I only just moved to Sky mobile after being with Vodafone for 15 years. What a mistake I've made. 

[Lottie130]

Currently experiencing mast issues in Essex around my home and place of work! I've also called about whether they're fixng it but the customer service has been dreadful!!

[PandJ2020]

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@Lottie130 wrote:

Currently experiencing mast issues in Essex around my home and place of work! I've also called about whether they're fixng it but the customer service has been dreadful!!

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It's not Sky's mast to fix...

[Daniel0210]

@Lottie130 

Sky don't own or maintain any mobile masts so if there is an issue you and others in the area will be relying on a third party fix. No one will know a timeframe for fixing it.

Billing continues through such issues. When it's fixed call Sky and ask it they'll put a credit on your account as a goodwill gesture but unlike Broadband and Sky Talk (where auto compensation is applied) there is no obligation for them to do so.