Will Sky Mobile inform customers when we can expect to have service restored when there's a mast problem? It's now day two or three of no calls, texts, no access to voice messages. Thanks.
Posted by a Superuser, not a Sky employee. Find out more
Hi @JBACB there was a recent issue in my area and I kept checking on the link below, it gave an estimate then it updated when it was all finished, I didn't get messages from sky about it.
And be aware that Sky don't own or maintain any masts so you, and others in the area are relying on a third party fix.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
I haven't reported it. I looked on the Help for Sky Mobile section where it states there's a problem with the mast. But there's no info on when it might be fixed.
