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Discussion topic: Lost sky mobile SIM and no access to sky Q box for verification ?

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This message was authored by: pete+Bea

Message posted on ‎01 Oct 2025 08:30 PM

Lost sky mobile SIM and no access to sky Q box for verification ?

So I can't get a replacement SIM as I can't get to sky Q box mobile account attached to. 

Should I just cancel all my accounts as SKY are no help ?.

 

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This message was authored by: caesarome

Message posted on ‎01 Oct 2025 10:08 PM

Re: Lost sky mobile SIM and no access to sky Q box for verification ?

Posted by a Superuser, not a Sky employee. Find out more
@pete+Bea wrote:

So I can't get a replacement SIM as I can't get to sky Q box mobile account attached to. 

@pete+Bea 

Not sure what you mean by a "Sky Q box mobile account", so just use the social media links at the bottom of this page if you haven't got another mobile or a landline phone to use.

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This message was authored by: pete+Bea

Message posted on ‎02 Oct 2025 06:46 PM

Re: Lost sky mobile SIM and no access to sky Q box for verification ?

For verification they want to know the serial number of my Q box that mobile account is linked to. I can't get to that so basically they can't help me replace my broke SIM. 

Lo

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Message posted on ‎02 Oct 2025 06:56 PM - last edited: ‎02 Oct 2025 06:57 PM

Re: Lost sky mobile SIM and no access to sky Q box for verification ?

Posted by a Superuser, not a Sky employee. Find out more

@pete+Bea 

Not heard of that requirement before. Your mobile account is totally separate to any Sky Q or broadband account. 

 

Your Sky Q serial number can be found at Settings>System Info> Serial number. 


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Message posted on ‎02 Oct 2025 08:05 PM

Re: Lost sky mobile SIM and no access to sky Q box for verification ?

yes your right, I can't get to it as it's at another address. Ex partner and I can't go or talk to at present. So what can I do ? If I cancel the sky Q account, how can I verify myself without use of my sky SIM number?  So frustrating this has become. 

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Message posted on ‎02 Oct 2025 08:08 PM

Re: Lost sky mobile SIM and no access to sky Q box for verification ?

Posted by a Superuser, not a Sky employee. Find out more

@pete+Bea 

Are you the account holder for Sky Mobile ?

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