@Keeley20
As we are customers here you will need to find a way to contact Sky about this.
As you have internet access you could try using one of the social media links at the bottom of this page and there is also a messaging service at the bottom of this page:
https://www.sky.com/help/articles/replacement-sim-sky-mobile
Select - No, I still need help >No, I want to get in touch > tick both boxes > Get in touch.
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
