I have a Motorola E3 phone and have recently lost network service.. I have checked the phone for updates and have tried adding APN details but get 'Access Point Names are not available for this user'. When I reset APN to default, information for Tele2 Services' comes up and I cannot edit it to the Sky details. I have cleaned and reseated the SIM, but the SIM status still says 'Emergency calls only - Sky'. I've recently returned from America and couldn't get a signal out there, but assumed I would be able to when I returned. That hasn't happened. As I'm not getting texts, I can't get network settings if I request them through my account.
Since returning back to the UK have you made sure your device is set to automatic or home:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to automatic or home.
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Since returning back to the UK have you made sure your device is set to automatic or home:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to automatic or home.
__________________________________________________________________________________________ If someone has helped you then please click on the LIKES button in their post. If you need help please provide as much information as you can
My son has the same problem - no network. I've followed the steps you suggest but can't get it to just Automatic - it keeps also selecting Sky Settings. Any suggestions?
