Discussion topic: Lost device in delivery
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Message posted on 08 Feb 2025 01:11 PM
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Lost device in delivery
I have placed an order for ipad pro 13.
In the delivery I received there is no item in it, but I have been getting charged for the ipad pro. Can anyone please help me with the issue with delivery or in cancelling the billing amount.
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All Replies
Message posted on 08 Feb 2025 01:12 PM
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Re: Lost device in delivery
You'll need to call Sky to report this and allow them time to carry out an investigation in conjunction with DPD.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 08 Feb 2025 01:15 PM
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Re: Lost device in delivery
Are you saying you received any empty box or was there something else in it ?
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Message posted on 09 Feb 2025 06:10 AM
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Re: Lost device in delivery
In place of device in received a book
Message posted on 09 Feb 2025 06:14 AM
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Re: Lost device in delivery
Then the correct advice is as mentioned in post 2 above.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 09 Feb 2025 09:38 AM
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Re: Lost device in delivery
@Prdarga wrote:
In place of device in received a book
This appears to be a global issue whereby criminals manage to get into the delivery chain somehow and obtain the device, as suggested above all you can do is to report it to Sky so they can start an investigation and until that is complete (and it can take weeks) you will have to keep paying for something you haven't actually got.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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