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Discussion topic: Lost device in delivery

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Prdarga
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Lost device in delivery

‎08 Feb 2025 01:11 PM

I have placed an order for ipad pro 13.

In the delivery I received there is no item in it, but I have been getting charged for the ipad pro. Can anyone please help me with the issue with delivery or in cancelling the billing amount.

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Daniel0210
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Re: Lost device in delivery

‎08 Feb 2025 01:12 PM

Posted by a Superuser, not a Sky employee. Find out more

@Prdarga 

You'll need to call Sky to report this and allow them time to carry out an investigation in conjunction with DPD. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
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caesarome
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Re: Lost device in delivery

‎08 Feb 2025 01:15 PM

Posted by a Superuser, not a Sky employee. Find out more

@Prdarga 

Are you saying you received any empty box or was there something else in it ?

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Prdarga
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Re: Lost device in delivery

‎09 Feb 2025 06:10 AM

In place of device in received a book

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Daniel0210
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Re: Lost device in delivery

‎09 Feb 2025 06:14 AM

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@Prdarga 

Then the correct advice is as mentioned in post 2 above. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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caesarome
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Re: Lost device in delivery

‎09 Feb 2025 09:38 AM

Posted by a Superuser, not a Sky employee. Find out more
@Prdarga wrote:

In place of device in received a book

@Prdarga 

This appears to be a global issue whereby criminals manage to get into the delivery chain somehow and obtain the device, as suggested above all you can do is to report it to Sky so they can start an investigation and until that is complete (and it can take weeks) you will have to keep paying for something you haven't actually got.

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