Link mobile to skyid not working

[Patw21]

I have a phone with Sky that my son uses. I recently got sky broadband and then tv services which have been set up on a new account and now i cant seem to find details of the mobile account anymore. I have tried linking to my account through the sky website but when i do it says account is already linked but its not showing up on my products. Any idea what i need to do to get it linked so i can manage the mobile account?

[caesarome]

@Patw21 

You need to link your TV and Broadband account to the same Sky ID that your mobile account is linked to so give this a try:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[Patw21]

Thanks for the reply, i have done that and when i go to link the mobile account to the tv account its saying its already linked but its not showing up in my account anywhere its just showing the tv & broadband accounts

[caesarome]

@Patw21 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Patw21 to chat.