Kept old phone number however weird number coming up when I text or call people all of a sudden

[Sarah.scf]

All of a sudden my number has changed over and when I call or text people it comes up with a different number to the one that I have 

[caesarome]

If you transfered your number from a different network to Sky then the one you are seeing might be the one that came with the Sky sim originally so I would check your phone's settings as it might need changing by you somewhere.

[Wickey11]

Mine has started doing this only happens when I text but not phone calls 

[caesarome]

And what does your phone's own settings show as the number ?

[Bezzer1989]

I am getting the same and it is the number that Sky has given me however I can't change the number in my phone as when I do and hit save it goes back to the sky number again. Been trying to get this sorted now for months as I get a text on my old number, but when I reply it comes up in a new text feed on their phone.

If anyone has manged to sort theirs please could you let me know

[caesarome]

@Bezzer1989 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[twilight+princess]

@Bezzer1989 

I had the same problem the other day after my number was ported to Sky, I found I had to turn off Wi-Fi on the phone to change the default number to my transferred number.

[Bezzer1989]

@twilight+princess 

Thanks for this however I have just tried it and also in airplane mode (just in case) but it still keeps the default when I press save.

[Bezzer1989]

@twilight+princess 

Managed to sort it, I had to also turn off iMessage and FaceTime first switched the phone off and then back on and turned them back on and it changed the number for me automatically. You got me started so thank you very much

[twilight+princess]

Edit: You're welcome. Glad to hear you sorted it out.  😀

When you disable Wi-Fi on the phone does it show you're using cellular internet? 
I would turn off Wi-Fi as mentioned & also try deleting the number & saving this so it shows nothing, then entering your number like this 44 (0)123456789- naturally you would enter your actual number. & click save. 

[Bill+Bloggs+39]

I've just had the same issue on Samsung phones. People could call and text 'my' number but my replies were coming from the new sim number. Turns out, my texts were going through as 'chat' messages rather than texts, so I switched off the chat feature in the text settings which has now worked - all texts show from 'my' number.