Discussion topic: Keeping old number

This message was authored by: LouiseJT · ‎28 Oct 2025

I ordered a new phone but it came with a new number, I would like to keep my old number, it's an eSIM, does anyone know what I need to do?

This message was authored by: caesarome · ‎28 Oct 2025

@LouiseJT

If the number is on an esim then this link explains what you need to do to move it to your new phone:

https://www.sky.com/help/articles/esim-sky-mobile-transfer-sim

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This message was authored by: PandJ2020 · ‎28 Oct 2025

Any new dataplan you activate you have a new number.

You cannot transfer numbers within a network.

There is a protracted workaround but you have to transfer the number OUT of the network and back in again.

I am just another Sky customer and my views are my own even if you don't like the answers

Discussion topic: Keeping old number

Keeping old number

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