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Discussion topic: Its not you its us

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Avatar for Lorry61
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This message was authored by: Lorry61

Message posted on ‎05 Feb 2025 01:03 PM

Its not you its us

  • Does anyone else habe trouble trying to upgrade the phone online I get to a certain point keeps saying sorry it's not you its us been like that over a week now 
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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎05 Feb 2025 01:06 PM - last edited: ‎05 Feb 2025 01:07 PM

Re: Its not you its us

Posted by a Superuser, not a Sky employee. Find out more

@Lorry61 

Have you tried a different browser or even clearing the cache? Failing that call Sky from your current device (dial 150) and an agent can place the order for you.

 

edit: your duplicate post has been removed to prevent repeating replies.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎05 Feb 2025 01:06 PM

Re: Its not you its us

Posted by a Superuser, not a Sky employee. Find out more

@Lorry61 

Tje only way around this will be to call Sky for free on 150 and let them place the upgrade order for you,

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