Issue with bill payment

[amourmichou]

Hello, 

my last payment had failed because I changed my card. 

I cannot manage my payment from my sky account. 

would you please help. 

Thank you

Michelle

[caesarome]

Does Sky usually take your payment from your card or from your bank account as a direct debit ?

What does you Sky bill here show regarding this:

https://www.sky.com/mobile-bill

[amourmichou]

From my account

[caesarome]

So directly from your bank account, if so that is a direct debit and your card plays no part in it so if it has failed you don't need to do anything as Sky will try again in 10 days time.

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@caesarome wrote:

What does you Sky bill here show regarding this:

https://www.sky.com/mobile-bill

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[amourmichou]

it hasn't and now my internet stopped working

[caesarome]

For the third time:

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@caesarome wrote:

What does you Sky bill here show regarding this:

https://www.sky.com/mobile-bill

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[amourmichou]

It says I don't have any bills. I think there's an issue with the account

[caesarome]

Are you just a Sky Mobile customer ?

[amourmichou]

Yes

I think I might go see someone in person 

[caesarome]

Have you linked your mobile account to your Sky ID as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

[amourmichou]

I think it's done or the link doesn't work anymore

[caesarome]

Are you able to call Sky on 150 ?

[amourmichou]

Trying now