Issue activating sim after eSIM

[Kate1985]

Can someone please help me install a sim card when I've previously had an eSIM. I've called sky 6 times to sort out activating an eSIM and nothing has worked so they assured me that a proper sim was the answer but when I go to activate on my account it thinks I have an eSIM and won't let me activate! Help!! 

[Greenfingers001]

Hi there Kate1985 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[8roomster]

I have exactly the same issue. Previously had an esim, but now have a replacement sim in my phone that I cannot activate online. 

Please help.