Discussion topic: Invalid IMEI
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Message posted on 29 Aug 2025 02:56 PM
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Invalid IMEI
Hello I am trying to calim my free chromebook following buying a new phone and signing up to sky but whem i try submit my claim it errors with an invalid IMEI
please help
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Message posted on 29 Aug 2025 04:15 PM
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Re: Invalid IMEI
Is it actually asking for your INEI as usually you can provide the credit agreement number without the letters as the invoice number when asked for this. You might also be able to use your Sky account number.
Your credit agreement can be found in your message centre:
https://messages.sky.com/message-centre
Samsung will send this within 45 days of the claim being validated.
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Message posted on 29 Aug 2025 04:50 PM
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Re: Invalid IMEI
- Thank you for your reply yes it asks for IMEI and proof of purchase
Message posted on 29 Aug 2025 05:00 PM
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Re: Invalid IMEI
It should also be in your credit agreement I believe so have you tried this, as this should be found in your message centre:
https://www.sky.com/mymessages
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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