Internet dropping out when on the phone

[Sljx]

Every time I make a phone call my 3G/4G stops working. I have reset my phone and still no changes. 

My signal is always poor anyway, and even in 5G compatible areas I've never had 5G. Very close to cancelling my sim.

[PandJ2020]

Did you enable 5G on your SIM?  (It's not automatic)

Any mast issues here: Service status (Sky Mobile) | Sky Help | Sky.com | Sky Help | Sky.com

[63johnw]

Hi @Sljx  with regards the internet dropping during calls, this has come up on here many times with no solution from sky. 

[Lollierose25]

I thought I was the only one with this issue and think g it was my phone. Glad I'm not the only one now. It's very frustrating g 

[Sljx]

Yeah it's enabled but never actually works! I have done checks of my local areas where it says the network is strong and 5G compatible but no luck. I have been with Sky for 5 years now and never managed to resolve this issue, now along with my data cutting out its frustrating.

thank you for your response!