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Discussion topic: Internet doesn’t work

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This message was authored by: Mikeb88

Message posted on ‎10 Nov 2024 09:35 PM

Internet doesn’t work

Hi,

 

we currently have 4 mobile phones with sky paying over £100 a month for them. Our signal is awful when not connected to WiFi we get nothing at all internet wise in our house even though all our phones say we have 5g. 

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Avatar for caesarome
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Message posted on ‎10 Nov 2024 09:36 PM

Re: Internet doesn’t work

Posted by a Superuser, not a Sky employee. Find out more

Will the phones connect to 4G and work for you ?

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Message posted on ‎10 Nov 2024 09:41 PM

Re: Internet doesn’t work

Hi how would I check this please
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This message was authored by: caesarome

Message posted on ‎10 Nov 2024 09:42 PM

Re: Internet doesn’t work

Posted by a Superuser, not a Sky employee. Find out more

What device do you have, as it is usually something like Settings > mobile data > roaming, where you select the 4G option is it is shown as being connected to 5G.

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