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Discussion topic: Installing eSIM

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This message was authored by: Lamming

Message posted on ‎05 Dec 2025 08:07 AM

Installing eSIM

I have had my eSIM instruction email will that still be valid after a month as I am waiting for Christmas Day or do I need to inform somebody to extend the time? Period

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎05 Dec 2025 09:48 AM

Re: Installing eSIM

Posted by a Superuser, not a Sky employee. Find out more

I don't believe there's an option to extend the time.  It will cancel automatically.

 

Either activate it before it expires or you'll need to order a whole new dataplan (which may be a different offer - maybe better maybe not).

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎05 Dec 2025 10:03 AM

Re: Installing eSIM

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With a physical sim you have 31 days to activate it so I would assume it is the same for an eSIM.

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This message was authored by: Lamming

Message posted on ‎05 Dec 2025 10:21 AM

Re: Installing eSIM

I cannot activate it. Ask new phones wrapped up??

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Message posted on ‎05 Dec 2025 10:26 AM - last edited: ‎05 Dec 2025 10:26 AM

Re: Installing eSIM

Posted by a Superuser, not a Sky employee. Find out more

As we said you have 31 days to do this so if you got the device today then that takes you to early January to do this.

 

The  phone will be in a secure box.

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This message was authored by: Lamming

Message posted on ‎05 Dec 2025 10:26 AM

Re: Installing eSIM

No we got them a couple of weeks ago

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