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Discussion topic: Increase in mobile bill this month

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This message was authored by: Claire-Beason

Message posted on ‎26 Nov 2025 02:11 PM

Increase in mobile bill this month

When I have reviewed my mobile bill this month I can see I have been charged twice for Joseph's device causing my bill to increase by over £30 month on month.

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎26 Nov 2025 02:15 PM

Re: Increase in mobile bill this month

Posted by a Superuser, not a Sky employee. Find out more

@Claire-Beason  You're not talking to Sky Custiomer service by posting here,  what does the bill breakdown show. 

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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This message was authored by: 63johnw

Message posted on ‎26 Nov 2025 02:15 PM

Re: Increase in mobile bill this month

Posted by a Superuser, not a Sky employee. Find out more

Hi @Claire-Beason  have you checked this is for the same device (not a swap and new one) and covering the same period ? If yes then call sky on 150 for help. 

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