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Discussion topic: Increase in bill

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Avatar for ACG_ACD
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This message was authored by: ACG_ACD

Message posted on ‎17 Sep 2025 08:16 PM

Increase in bill

I recently changed the data allowance for my two sons and was told it would be £31 per month each but they would take £108 for that month - this was to clear the old plan and fir the usage of the new plan. They are now wanting £108 again this month. I can't get through to customer services - what should I do? I just dont understand what they are doing. This is my first year with Sky and I will be running back to Tesco Mobile as soon as I can.
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎17 Sep 2025 08:19 PM

Re: Increase in bill

Posted by a Superuser, not a Sky employee. Find out more

@ACG_ACD 

What shows on your bill regarding this payment:

 

https://www.sky.com/mobile-bill -

 

You bill can also be viewed via the MySky app.

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎17 Sep 2025 08:23 PM

Re: Increase in bill

Posted by a Superuser, not a Sky employee. Find out more

Was the increased amount applied to existing SIMs or were additional ones purchased and activated? (I.e. you're paying for 4 SIMs)

I am just another Sky customer and my views are my own even if you don't like the answers
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