A word of warning for Sky Mobile customers.
My latest bill included an extra £3.50 charge that wasn't itemised or explained. When I called Sky, I was initially told it was for an international call. The problem? I haven't made any international calls and can prove it from my phone records.
After challenging this, I was then told the charge was actually caused by a system glitch and that a refund would be issued immediately.
Over a week later, I'm still waiting for the refund.
I've been a Sky VIP customer for more than 23 years, so it's frustrating to see unexplained charges appearing on bills, incorrect explanations being given, and then having to chase for a refund that should never have been necessary in the first place.
Has anyone else had random charges appear on their Sky Mobile bill?
