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Discussion topic: Incompetent - Cancelled SIM and still being charged

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This message was authored by: JohnZayya

Incompetent - Cancelled SIM and still being charged

Cancelled a SIM (Have 6) and still being charged. Spoke to the call centre and they said that they would cancel it. I mean what can be so difficult.

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This message was authored by: caesarome

Re: Incompetent - Cancelled SIM and still being charged

Posted by a Superuser, not a Sky employee. Find out more

@JohnZayya 

The sim wil not be cancelled straight away as I believe you might have to give 31 days notice to do this during which time billing continues as normal then when it has been cancelled any overpayment should appear as a credit.

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This message was authored by: JohnZayya

Re: Incompetent - Cancelled SIM and still being charged

Yay! Phoned them and they sorted it all out and gave me a reduction of £20 a month across the 5 remaining SIMS. Thank you for your response though buddy. Think I'll use this forum more.

 

Happy Holidays

 

John

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