Discussion topic: Incompetent - Cancelled SIM and still being charged
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Message posted on 11 Dec 2025 09:56 AM
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Incompetent - Cancelled SIM and still being charged
Cancelled a SIM (Have 6) and still being charged. Spoke to the call centre and they said that they would cancel it. I mean what can be so difficult.
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Message posted on 11 Dec 2025 10:08 AM
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Re: Incompetent - Cancelled SIM and still being charged
The sim wil not be cancelled straight away as I believe you might have to give 31 days notice to do this during which time billing continues as normal then when it has been cancelled any overpayment should appear as a credit.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 11 Dec 2025 10:53 AM
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Re: Incompetent - Cancelled SIM and still being charged
Yay! Phoned them and they sorted it all out and gave me a reduction of £20 a month across the 5 remaining SIMS. Thank you for your response though buddy. Think I'll use this forum more.
Happy Holidays
John
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