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Discussion topic: If i pay off a device how long until i can get a new one

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Lisakm86
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If i pay off a device how long until i can get a new one

‎14 Feb 2023 01:22 AM

My daughters mobile was stolen and need to get her a replacement however, i currently have 5 devices which I know is my maximum. One of them only has £30-£40 left to pay on it and was wondering, if I paid that off would I then be able to get a new device?

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63johnw
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Re: If i pay off a device how long until i can get a new one

‎14 Feb 2023 07:34 AM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Lisakm86  it can take up to 150 days for the device to clear from your account to allow an online order. This can be speeded up by calling sky on 150 to place the order. 





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GD1
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Re: If i pay off a device how long until i can get a new one

‎14 Feb 2023 07:32 AM

Posted by a Superuser, not a Sky employee. Find out more
@Lisakm86 wrote:

My daughters mobile was stolen and need to get her a replacement however, i currently have 5 devices which I know is my maximum. One of them only has £30-£40 left to pay on it and was wondering, if I paid that off would I then be able to get a new device?

Short answer is yes.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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63johnw
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This message was authored by 63johnw This message was authored by: 63johnw Answer

Re: If i pay off a device how long until i can get a new one

‎14 Feb 2023 07:34 AM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Lisakm86  it can take up to 150 days for the device to clear from your account to allow an online order. This can be speeded up by calling sky on 150 to place the order. 





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
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