Discussion topic: I want to oder phone
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Message posted on 07 Apr 2025 08:16 AM
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I want to oder phone
Hi ,
whenever i apply for phone on sky that will be unsuccessful.Apart from that i have great credit history currently i am using loyds bank you can check my credit history as well so kindly pay attention on my application
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All Replies
Message posted on 07 Apr 2025 08:24 AM
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Re: I want to oder phone
@Anees2
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.
Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.
Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to call Sky to chase it up.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 07 Apr 2025 08:47 AM
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Re: I want to oder phone
@Anees2 wrote:...can check my credit history as well so kindly pay attention on my application
The automated system did that.
See here: https://www.sky.com/help/articles/credit-checks-sky-mobile
Message posted on 11 Apr 2025 05:37 AM
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Mobile
Hi there i need to buy a phine but unfortunately it was unsuccessful. I have great credit history currently im using Loyds bank account you can also check it from there. So please pay attention on my application
Message posted on 11 Apr 2025 05:41 AM
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Re: Mobile
@Anees3
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.
It’s possible you may have failed the required credit check(s). Emails which confirm or cancel the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile
Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.
Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to call Sky to chase it up.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 11 Apr 2025 05:42 AM
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Re: Mobile
This is a customer helps customer forum so nobody here can look into this for you.
If you have failed the credit check then this will be something you need to look into yourself. You could sign up on a free months trial at somewhere like Experian which will give you access to your credit record. If you do this remember to cancel before the free month finishes.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 11 Apr 2025 05:46 AM
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Re: I want to oder phone
Making a slight change to your user name doesn't change the answer.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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