I want to oder phone

[Anees2]

Hi , 

whenever i apply for  phone on sky that will be unsuccessful.Apart from that i have great credit history currently i am using loyds bank you can check my credit history as well so kindly pay attention on my application 

[Daniel0210]

@Anees2 
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.

Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to call Sky to chase it up.

[PandJ2020]

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@Anees2 wrote:

...can check my credit history as well so kindly pay attention on my application 

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The automated system did that.

See here: https://www.sky.com/help/articles/credit-checks-sky-mobile

[Anees3]

Hi there i need to buy a phine but unfortunately it was unsuccessful. I have great credit  history currently im using Loyds bank account you can also check it from there. So please pay attention on my application 

[Daniel0210]

@Anees3 
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.

It’s possible you may have failed the required credit check(s). Emails which confirm or cancel the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to call Sky to chase it up.

[caesarome]

@Anees3 

This is a customer helps customer forum so nobody here can look into this for you.

If you have failed the credit check then this will be something you need to look into yourself. You could sign up on a free months trial at somewhere like Experian which will give you access to your credit record. If you do this remember to cancel before the free month finishes.

[Daniel0210]

@Anees2 @Anees3 

Making a slight change to your user name doesn't change the answer.