I pay my sim bill

[Cwells]

Pay my sim bill but it say payment was send back but when I look at my bank account there was nothing so what do I do 

[caesarome]

@Cwells 

If Sky tried to take the payment and it failed and if this was via a direct debit then they should try again 10 days later so you do not need to do anything like make the payment yourself as it should usually go through if the funds are available.

[Cwells]

I done the payment a day before it was meant to go out 

[caesarome]

@Cwells 

Has Sky now taken the payment automatically from you ?

[Cwells]

sky never send me my money back 

 But this is what I see on my bill statement 

Total bill statement

£113.90

---

2 payments received

-£227.80

Manual payment made on 16 July-£113.90

Credit/debit card payment made on 19 July-£113.90

---

1 payment failed

£113.90

Payment sent back on 26 July£113.90

Balance

£0.00

[caesarome]

@Cwells 

So you are saying the credit/debit card payment that failed has not been refunded ?

[Cwells]

Yes nothing was paid back 

[caesarome]

You might need to give it a few more days seeing as the refund was issued on a Sunday.

[Cwells]

Ok then I will wait and see thanks everyone so far helping