I need help

[SophieTom]

I've lost access to my Sky Mobile eSIM following an iPhone upgrade. I need to reinstall my eSIM, but Sky is sending the verification code to my Sky Mobile number, which I currently can't receive because the eSIM isn't active. I can't make or receive calls either. Please escalate this to the Sky Community Messaging team so I can verify my account and have my eSIM reinstated.

[Cardel]

Hi there @SophieTom  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141