I need a refund

[Jannat1]

I made an order of an ipad air through sky network about a month ago. They took the upfront payment pf £58 but for some reason they cancelled my order. I was told that I will receive the refund within 5 working days but it's been a month now and still no refund. Ive tried emailing them but no reply, their live chat is unavailable and the calling queue is way too long. What do i do?

[Daniel0210]

@Jannat1 
It’s possible you may have failed the required credit check(s). Also, emails confirming or cancelling the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile
If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any upfront payment you’ve made should hopefully be refunded after about 14 days not 5.

You will have to persevere on the phone to chase up the reimbursement.

[Jannat1]

Its been more than 14 days, i ordered on 10 Dec 2024 and now its 10 January 2025. Im not worried about the cancellation as i was able to get the device through apple but what im worried about is the refund. Ive tried emailing them a few times yet still no reply.

[PandJ2020]

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@Jannat1 wrote:

 Ive tried emailing them a few times yet still no reply.

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Sky don't generally use email for such communication.  You need to call.

[Daniel0210]

@Jannat1 

Sky don't use email for general communication I'm afraid.