OK - so dad has lost his mobile phone. I have got him an old one. He has received from sky (his phone provider) a replacement sim card to insert in this phone.
The issue is dad has memory problems ands is somewhat computer illiterate, so I have tried to activate the sim for him on-line ( we don`t live in the same part of the UK), I cannot get past the pages asking for account / credit card billing details to verify his identity. Dad himself is unable to verify what these are.
On speaking to sky they say that we I should be able to activiate the sim through the chat function on the my sky app - but this is just an automated servicve with no live person at th end of it.
Hence any advice anyone on how I can activate the sim on my dad`s phone from afar?
