Discussion topic: I have requested to keep my old number but why does the new one appear when sending a message?

This message was authored by: Cat864 · ‎11 Mar 2024

I started a new contract with Sky last year and requested to keep my old number - got the PAC code etc.

When I send an iMessage for example, my new number appears to recipients but I requested to keep my old one.

Everyone keeps asking me if I have a new number! How do I fix this so my old number appears to recipients?

Thanks!

This message was authored by: 63johnw · ‎11 Mar 2024

Hi @Cat864 go to settings, phone, my number and update it there, exit and restart your phone. Sometimes it can take a lot (I mean a lot) of attempts to save.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

This message was authored by: Cat864 · ‎11 Mar 2024

Thank you so much!!

Discussion topic: I have requested to keep my old number but why does the new one appear when sending a message?

I have requested to keep my old number but why does the new one appear when sending a message?

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Re: I have requested to keep my old number but why does the new one appear when sending a message?

Re: I have requested to keep my old number but why does the new one appear when sending a message?

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