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Discussion topic: I have just activated a new sim, how do I transfer my number from my old sim

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This message was authored by Mccove This message was authored by: Mccove

I have just activated a new sim, how do I transfer my number from my old sim

I have just activated my new sim after upgrading when out of contract. How do I transfer my number from my old Sky Sim ? Currently crying as menopausal and going round in circles on sky 'help'

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This message was authored by GD1 This message was authored by: GD1

Re: I have just activated a new sim, how do I transfer my number from my old sim

Posted by a Superuser, not a Sky employee. Find out more

@Mccove  You can't port a number from one Sky sim to another, you'll need to cancel the new sim and ask sky to transfer the new data plan to the old sim.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Mccove
Topic Author
This message was authored by Mccove This message was authored by: Mccove

Re: I have just activated a new sim, how do I transfer my number from my old sim

How do I cancel the SIM once activated, the help bot is unhelpful

This message was authored by GD1 This message was authored by: GD1

Re: I have just activated a new sim, how do I transfer my number from my old sim

Posted by a Superuser, not a Sky employee. Find out more

@Mccove   You need to call, you can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by caesarome This message was authored by: caesarome

Re: I have just activated a new sim, how do I transfer my number from my old sim

Posted by a Superuser, not a Sky employee. Find out more

@Mccove wrote:

the help bot is unhelpful


Try saying nothing if asked about your call.

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Mccove
Topic Author
This message was authored by Mccove This message was authored by: Mccove

Re: I have just activated a new sim, how do I transfer my number from my old sim

Thanks 😊all sorted after speaking to the cancellation team. Complete breakdown thankfully avoided !

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