I cannot get internet on my new sky sim

[HelenaD]

Hi I recently changed over to Sky from eir. I put my SIM into the phone, and everything is working except for the internet. It just says no connection whenever I try. Please help, it's very frustrating.

[63johnw]

Hi @HelenaD  have you checked the correct APN settings are stored in your phone ? 

[HelenaD]

Hi John, I've just tried to change the APN to the sky one manually but it wouldn't save. So I've asked chat and as I have a Minimal Phone it appears changing the APN is not supported.

[63johnw]

Try this @HelenaD 

Try this

Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD.
Select the mobile number or SIM name you're having trouble with.
Scroll to 'Resend network settings' and select Request settings.
Save the settings when your receive them and reboot your phone.