How do you actually get Sky to help you?

[Theresa235]

So I have used the live chat, called the sky experts, raised a complaint via email as I have now been without service or my data refreshing for nearly two weeks. I just want someone to resolve my issue but it seems impossible as I have exhausted every option. Been with sky for nearly seven years and the customer service was always great but no it seems I can't just get them to fix the service I pay for. Is there another way I can contact them for help?

[Daniel0210]

@Theresa235 

Any relevant information showing on this link?

https://www.sky.com/help/articles/service-status-sky-mobile 

Sky don't own or maintain any mobile phone masts so if that is where the problem lies then you and others in the area are relying on a third party fix. 

[Theresa235]

Thank you for your response mate, unfortunately the issue is occuring all over the UK and with a number of different devices so I'm fairly confident it's a back end issue and not the masts. The service checker doesn't show any issues in my area. All the best.