@Mikey35 Any new SIM/data plans come with a new number, you should have upgraded the current SIM/ data plan not purchase a new one.
Do you see 2 Sims on your account?
The only way to port your old number is to get a PAYG SIM from a different provider and port your number to that SIM, then once completed port to your new SIM/data plan
There isn't an option to port numbers from one Sky Mobile SIM to another
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
