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Discussion topic: How do I order a replacement eSIM

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This message was authored by: Nataliaesque

Message posted on ‎29 Apr 2026 11:44 PM

How do I order a replacement eSIM

So I ordered an eSIM for the first time, no idea on how to set it up, put in the wrong code three times and it said to reorder a new eSIM but I can't find out where to do it on the My sky app 

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Avatar for 63johnw
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This message was authored by: 63johnw

Message posted on ‎30 Apr 2026 07:03 AM

Re: How do I order a replacement eSIM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Nataliaesque  if the last one didn't activate and if you need to order another esim just go here. 

https://www.sky.com/shop/mobile/plans/

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This message was authored by: Nataliaesque

Message posted on ‎30 Apr 2026 12:21 PM

Re: How do I order a replacement eSIM

But does that mean I need to buy another esim? 

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This message was authored by: caesarome

Message posted on ‎30 Apr 2026 12:24 PM

Re: How do I order a replacement eSIM

Posted by a Superuser, not a Sky employee. Find out more

@Nataliaesque 

It does but as you failed to activate the one you have it will be cancelled so you should not be charged for it.

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