I have experienced appalling level of service I since moving to Sky Mobile on 23rd August.
When I joined, I ported my existing number and was issued with a temporary number until the transfer was complete. On 27th August, both numbers disappeared from my iPhone 15 Pro, leaving me with no working mobile service whatsoever.
I immediately contacted a Sky agent (on a borrowed phone) who was unable to activate an eSIM with my original number. I was then told a physical SIM card would be dispatched on an urgent basis and should arrive within two working days. To date, there is no record of this SIM being sent on my MySky app, and I am still left completely without service.
This situation is unacceptable. I rely on my phone for work and have now been left without a working number for several days. The lack of support has only added to my frustration — the MySky portal chat function is consistently unavailable, and speaking to an agent is unnecessarily difficult.
I have been a loyal Sky customer for many years. I had intended to consolidate all my services — TV, broadband, and mobile — under Sky, but this experience has completely undermined my confidence in your ability to provide a reliable service. Had I known how poor the customer support is, I would never have left EE.
I have tried every avenue, email, FB messenger, etc, no reply, I may as well be trying to speak to someone on the moon without a phone.
