Discussion topic: Hlo
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Message posted on 15 Jun 2025 09:01 PM
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Hlo
Inform my order
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Message posted on 15 Jun 2025 09:04 PM
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Re: Hlo
I am talling for my order please, please give me a reason why it canceled
Message posted on 15 Jun 2025 09:23 PM
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Re: Hlo
@Gobindasaini You are not contacting Sky customer services, this is primarily a customer helps customer community.
Ig your mobile order is cancelled it's likely due to failing the enhanced credit check.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 15 Jun 2025 09:35 PM
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Re: Hlo
This might have happened if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.
If this is the case then any upfront charges that you have paid should be refunded within about 14 days.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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