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Discussion topic: Hlo

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This message was authored by: Gobindasaini

Hlo

Inform my order

 

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This message was authored by: Gobindasaini

Re: Hlo

I am talling for my order please, please give me a reason why it canceled 

This message was authored by: GD1

Re: Hlo

Posted by a Superuser, not a Sky employee. Find out more

@Gobindasaini  You are not contacting Sky customer services, this is primarily a customer helps customer community.

 

Ig your mobile order is cancelled it's likely due to failing the enhanced credit check.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: caesarome

Re: Hlo

Posted by a Superuser, not a Sky employee. Find out more

@Gobindasaini 

This might have happened if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.


If this is the case then any upfront charges that you have paid should be refunded within about 14 days.

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