Hi thwre

[Garry777]

I mentioned this on another forum post, but the header was different and it was about multiple topics.

We are not able to get the info for my dads mobile account on my sky. We have a broadband and talk account, and in asknf as my dad has had sky mobile, maybe a decade we have not been able to see his info on there.

We spoke to them last Saturday, and they said they will fix it as it is an error or something, they gave us 72 hours and nothing.

the ref no is 

[removed]

Moderator Actions: removed personal information

[arcadeavenger]

Hi @Garry777, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you find the right support.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.
 

[Garry777]

I didn't recieve the bubble, I don't think. I am quite busy so maybe has been more than 48 horus

[Coley-W95]

Hi there @Garry777 I can see that you've reached out to us in private message. I will reach out to you just now there.