Help

[Selina6]

I'm trying to log into my sky mobile account via My Sky, but it says I need to "link account". I enter the details asked for. (surname, postcode and last 6 digits of bank account I use to pay my bill). However,  it then says account already linked and won't let me go any further.

[63johnw]

Hi @Selina6  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Selina6]

Thank you

[Selina6]

Where would the coloured bubble be?

[63johnw]

It will appear on this page @Selina6  once sky send it, hasn't been sent yet. Sky will tell you when it's sent. 

[63johnw]

Have you managed to resolve this yet @Selina6  ?