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Discussion topic: Help with new phone and sim

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This message was authored by: Natalie1987

Help with new phone and sim

My bill looks like being charged for 2x phones not just for next month, I want to make sure it's an error as I was expecting my old phone to swap over and just have new extra date, expected £59pm only  

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This message was authored by: 63johnw

Re: Help with new phone and sim

Posted by a Superuser, not a Sky employee. Find out more

Hi @Natalie1987  did you do a swap with sky ? If so when did you send your old phone back as it takes 2-4 weeks for returns to be processed, until then it will appear in your future bills. 

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