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Discussion topic: Help if possible please

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Avatar for SophieN20
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This message was authored by: SophieN20

Message posted on ‎11 Nov 2025 01:01 PM

Help if possible please

I did a swap a week and half ago i sent my old phone back the day I received the new phone in box provided and tracking back to royal mail seems to be stuck in the royal mail sorting office. Do I contact sky or royal mail over this matter as getting hold of both is impossible. I've still got the tracking deals.
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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎11 Nov 2025 01:39 PM

Re: Help if possible please

Posted by a Superuser, not a Sky employee. Find out more

@SophieN20 

As you have sent it off and can prove this there isn't muck Sky can do so you could try Royal Mail to see what they say.

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