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Discussion topic: Having issues sending old phone back

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This message was authored by: Alex0122

Message posted on ‎03 Feb 2026 01:54 PM

Having issues sending old phone back

I've tried many times using send.royalmail.com/collect however they are not coming to the correct address to pick the item up so why is my bill changed from 40 odd to 100 I ain't paying

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎03 Feb 2026 01:58 PM

Re: Having issues sending old phone back

Posted by a Superuser, not a Sky employee. Find out more

@Alex0122 

Does your Sky account have the correct address on it ?

 

Yiu can view your bill via the MySky app so look back at a previous bill as you should see what has increased and for why.

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This message was authored by: Alex0122

Message posted on ‎03 Feb 2026 02:00 PM

Re: Having issues sending old phone back

Yes it has the right address on it, I'm confused cause Royal Mail are struggling to pick my old phone up that's not my fault they don't ring or anything 

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